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Using e-mail
Using mailing
lists
This section provides instructions on using mailing lists
("listservers"). For more information
on finding mailing lists for your research area visit the Yenza! section on
finding discussion lists and newsgroups.
An expanded version of this web page is available for downloading as an MS
Word or PDF handout.
Introduction
One of the many ways in which the Internet has expanded possibilities for researchers
is in providing them with ready access to electronic conferences and discussions. These
are typically focused around a specialised topic and require participants to
"subscribe" or register to become part of a "mailing list".
Registering does not imply any need for payment of a subscription: it is just a means of
recording your e-mail address and adding you to an automatic distribution list.
Mailing lists can be divided into a number of categories, depending on
whether they are used for discussion or for the one-way dissemination of
information, and whether they are open to the public or only to particular
groups, such as members of a professional organization.
Alerting / current awareness services
Some mailing lists are used only to disseminate information - these include electronic newsletters,
lists used to inform users of particular web sites about changes or additions to those
sites, and publishers' alerting services. Examples of this type of list are:
The Scout Report
A "weekly publication offering a selection of new and newly discovered Internet resources of interest to researchers and educators." Scout offers a
fortnightly e-mail report.
For more information visit the Scout Report web site:
http://scout.cs.wisc.edu/index.html
SARA (Scholarly Articles Research Alerting)
A service of the Taylor and Francis group, the SARA e-mail alerting service distributes tables of contents for Carfax, Martin Dunitz, Psychology Press, Routledge, Spon Press and Taylor & Francis journals:
http://www.tandf.co.uk/SARA/SARA.html
womensnet_news
A weekly mailing list informing subscribers of additions to the South African Women'sNet Web site:
http://www.womensnet.org.za/about/wn_news.htm
Discussion lists
Discussion lists are used for networking and communication between people with shared interests. Mailing list software can be configured so that lists are open or closed, moderated or
unmoderated.
Open and closed lists
Open lists are open to anyone interested in a particular topic. The range of open discussion lists cover just about every topic under the sun.
Closed lists are open only to members of particular groups. Examples of closed lists include those used by classes to discuss assignments, online tutorial groups, working groups and lists used by members of particular organizations.
Moderated and unmoderated lists
In an unmoderated list, messages sent to the list are automatically distributed to each list member or subscriber.
In a moderated list, messages are first forwarded to the list "moderator" who will approve - or reject - it for distribution to all list members. The levels of moderation vary from list to list. Some list moderators approve just about all messages other than inappropriately directed administrative requests, such as requests to unsubscribe. Others may moderate with a heavier hand, keeping the list tightly focussed and rejecting "off-topic" postings. Much will depend on the character of the particular list, and on the number of subscribers. For example, it may be unnecessary to moderate a list with twenty members, but essential to moderate one with two thousand.
Mailing list
programmes
Listserv, Listproc,
Majordomo, and others are all "brand names" for the computer programs
used to run Mailing Lists. These programs are set up so that one message can be sent to a
central address (the Majordomo, Listserv,etc.), which then handles the job of sending a
copy to every subscriber of the list. These programs also handle the job of adding and
removing subscribers.
Mailing Lists generally have TWO separate and distinct addresses. Getting this clear in
your mind right now will save you a lot of confusion and embarrassment later on...
The first is the "Listname" address, where you send anything you want
all the subscribers to the list to read. The other address is the "Command
Processor", where you send the commands that you want performed. Confusing the
two could mean that your commands end up being distributed as messages to everyone on the
list!
Subscribing to a
list
You subscribe to a list by sending an e-mail message to
the address given for the
Mailing List Command Processor. The exact form of the command depends on the Mailing List
program in use but those for several much-used programs are:
Majordomo
SUBSCRIBE [listname]
(e.g. SUBSCRIBE ELAW-J)
Optionally, include the e-mail address at which you wish to receive list mail: (e.g.
SUBSCRIBE [listname] [address])
Listproc
SUBSCRIBE [listname] Firstname Lastname
(e.g. SUBSCRIBE USERSGRP Mfezeko Bunu)
LISTSERV
SUBSCRIBE [listname] Firstname Lastname
(e.g. SUBSCRIBE INT-LAW Mfezeko Bunu)
Leaving a list
Leaving a list seems to cause many problems because subscribers sometimes forget that
the command must be sent to the Command Processor address, not to the "list
name" address. The correct address will have been included in the "welcome" message
and may be included at the end of messages from the list.
To leave a list:
Majordomo
UNSUBSCRIBE [listname]
-- or --
UNSUBSCRIBE [listname] [address]
if you subscribed under a different e-mail address.
Listproc
UNSUBSCRIBE [listname]
(e.g. UNSUBSCRIBE USERSGRP)
LISTSERV
SIGNOFF [listname]
-- or --
UNSUBSCRIBE [listname]
A comprehensive list of Mailing List commands can be found at: http://www.wesleyan.edu/libr/infokey/mailser.htm
Usage guidelines
Usage guidelines differ
from list to list, but some general points about list usage can be made:
- Keep the welcome message you are sent when you first subscribe to the list. It generally
contains important technical information about unsubscribing from the list or changing
your subscription options, as well as information about the purpose of the list.
- Make sure that you direct your messages to and reply to the correct addresses, viz. the
list name address, command processor address or individual poster as the case may be.
Sending administrative requests to the list name is just annoying for other list members;
sending what you intended to be a private response to an individual to five hundred people
can be very, very embarrassing.
- Don't set your e-mail programme to acknowledge receipt or delivery of messages, or set
up "automatic replies". In the case of unmoderated lists, these messages will go
to everyone on the list. In the case of moderated lists they will create
unnecessary work for the moderator.
- Unsubscribe from lists if you are going to be without e-mail access for an extended
period, or suspend your mail if the list gives you this option.
- Familiarize yourself with the tone and "culture" of the list.
- If you are asking for assistance, formulate your question carefully so as to elicit
meaningful responses.
- Use the subject line intelligently. For example, if you're looking for a book on the
Boer War don't just title your message "Help wanted". Rather head it along the
lines of "Boer War reference needed".
- DON'T WRITE ALL IN CAPITALS it looks as though you're SHOUTING.
- Don't attach files to messages you send to lists.
- Don't include the entire body of a long previous message in your response edit it
so that only the essentials are included in your message.
Starting
up your own mailing lists
Technically,
setting up a electronic mailing list is easy to do. Contact your IT
support people to find out whether your institution hosts such lists and
can set one up for you, or create one via one the free Web-based services
such as Yahoo! Groups: http://groups.yahoo.com/.
More
challenging than creating the list is ensuring that it is used effectively
for communication and networking. The sites below offer resources on
facilitating and moderating online discussions.
From
Workplace to Workspace: Using Email Lists to Work Together
Full
text of the excellent book
by Maureen James and Liz Rykert.
http://www.idrc.ca/acb/showdetl.cfm?&DID=6&
Product_ID=177&CATID=15
Facilitating
Online Interactivity (NODE)
Annotated list of resources from the NODE Learning Technologies
Network.
http://thenode.org/pedagogy/list.cfm?Subj=28&Loc=PED
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